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tool makers, too, have adopted the
outsourced manufacturing model. Today, equipment makers buy most
parts from vendors and perform mainly final integration and test
in-house.
For equipment start-ups, however, we
have to take it to the next level. By this I mean we should outsource
the entire systems through a partnership. The manufacturing partner
could be a contract manufacturer, such as Sanmina-SCI and Solectron, or
another semiconductor tool maker with excess production capacity.
The start-up must think through
carefully not what to outsource, but what not to outsource. It is
critical to keep in-house what you want to protect, which may be the
heart of the whole system, the embodiment of the IP, or what the company
thinks of as “the family jewels.”
The part you want to keep making
in-house may be physically small, and it may be built with relative ease
in your own labs under your control.
The objective here is to reduce the
total investment needed to set up a full-blown production department. If
successfully executed, you don’t need to raise equity |
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In the beginning, you maybe able to take care of your customers by
yourself. This works because your product is being beta-tested, and you
only have a small number of products in the field. But you want to move
out of beta test and into production commitment, and that’s when your
paying customers will demand serious support assurance.
It is extremely costly – both in
dollars and time – to set up a customer support infrastructure. This is
why you need to find a partner to provide customer support when you are
ready to move into the production phase. The objective here is to
leverage your partner’s existing infrastructure to support your global
customers so that they can now place production orders with you.
In executing this sales/support
partnership, keep in mind you need to protect your brand name as well as
your IP. Since you are the most knowledgeable about your product, your
partner would want to have you make sales presentations and deliver your
commitments. It’s like co-marketing, in which your brand identity remains
intact. This is desirable for you and good for both.
It is important to resist the
temptation to leave all customer interactions to your marketing partner.
No matter how good your partner is, you should maintain constant
customer contact
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